For some reason, tonight we had some of the most impatient, pain in the arse, irritating, guests I have ever served.
As mentioned previously, after a certain time, I become the maintenance man/porter/chef. This means that it is impossible for me to be on bar, and stay there, for all of my shift.
My first impatient guest, was when I was called to reception to help a lady with a luggage and carry her child to her room. I'd been absent from the bar for 30 seconds, when the receptionist's internal phone rang. It was a guest at the bar, demanding to know what kind of hotel we ran where we left the bar unattended.
My night got worse. It was a busy night, and guests kept ordering food. This meant that I was running back and forth between the bar and the kitchen. At the end of her shift, the receptionist informed me that she had watched me leave the bar, go to the kitchen, and return to the bar with food. During this brief absence, and I do mean BRIEF, she was rung 4 times by people at the bar demanding to know where the bar man was...
4 times?!
Once is impatient, I need to come up with a new word to describe this...
She went on to tell me that over the course of the night, she received 13 calls regarding my whereabouts. On average, we get 2 calls a night. 13 is obscene.
You have to bear in mind that of the people who complain, some of them are people who I have helped carry luggage to their room, delivered room service to, or fixed the shower of.
And yet they expect me to be on bar permanently.
I apologise for the rant, but tonight was really depressing for me. I just find it sad that I was called 4 times during a 2 minute absence...
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3 comments:
Some people really need to get a life!
I understand your frustration. I get the same kind of feeling sometimes in my job too.
It can get annoying that people are acting like that without thinking about anything other than themselves.
Sadly, there are quite a lot of people out there who think about themselves and never the needs or requirements of anyone else.
These kind of people assume that because they want something, someone should be there to provide whenever they require it.
The best way to deal with it, is to just go at your own pace and ignore the people who demand service, but provide for the people who are patient and understanding.
Hopefully, they will take notice and realise that people who wait patiently and curtiously will get preferential treatment. Simple.
The whole ignoring the impatient and overly demanding people has been put to use many times when I'm at work.
It usually works too.
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